FAQs
Style 01
Frequently asked questions
How can we help your business?
Through the collaboration with customers in discussing needs and demand, we're able to attain mutual understanding, gain customer trust to offer appropriate advice, and bring about suggestions on suitable technology to transform your business.
Where can I get support for an issue related to one of your services?
You can get support for our services by visiting our IT Helpdesk at https://support.emeraldsecurity.net or by emailing us directly at [email protected]. Our dedicated team is ready to assist you with any questions or issues.
How do I pay my bill or view an invoice?
You can login to the Client Portal at https://invoice.emeraldsecurity.net/client/login anytime to manage your account, view and pay invoices, manage payment method, and more.
What are the advantages of Emerald Security?
Emerald Security takes into consideration every little detail to make sure the network run smoothly and responsively. Emerald Security offers cutting-edge cybersecurity solutions, including Next-Gen firewalls, intrusion detection and prevention systems, and CyberSecure by ProofPoint, to ensure your business is protected with the latest technology. Our managed services provide expert support and proactive security, giving you peace of mind and allowing you to focus on your core operations.
What kind of hardware do you use?
At Emerald Security, we exclusively use Ubiquiti-branded hardware to deliver enterprise-grade performance without the enterprise price tag. Our networking backbone is built on UniFi for switching, routing, and wireless infrastructure, and AirMax for high-throughput Point-to-Point and Point-to-MultiPoint wireless bridges—ideal for rural and hard-to-reach environments. Beyond traditional networking, we also deploy UniFi Protect for scalable IP video surveillance, offering secure, centralized monitoring and remote access; UniFi Talk for modern VoIP phone systems that are easy to manage and integrate seamlessly with existing IT infrastructure; and UniFi Access for secure, keyless entry systems that streamline building access control. This unified ecosystem ensures that every deployment is not only reliable and cost-effective, but also secure, scalable, and future-proof, meeting our strict quality standards and delivering a seamless experience for our clients across industries.
