Managed IT services
Your IT department, without hiring one.
Professional, proactive IT management for organizations that need more than break-fix support — delivered by a local team that knows your systems and answers the phone.
What’s included
Proactive, not reactive.
Downtime is expensive. Managed IT replaces surprise outages and surprise invoices with steady, predictable care.
24/7 monitoring
Your network, firewall and critical devices are watched around the clock. We see problems first — usually before anyone notices.
Security & patching
Firewall management, intrusion detection, and updates applied on a schedule instead of “when someone gets to it.”
Backup & recovery
3-2-1 backups for the data that matters, with recovery you can count on when a drive fails or ransomware hits.
Help desk & remote support
A ticketing help desk and remote support hours each month, handled by people who already know your setup.
On-site when it matters
Hands on equipment across Humboldt, Del Norte and Trinity counties for the problems that can’t be fixed remotely.
Documentation & planning
Network diagrams, credentials and asset records kept current, and straight advice when it’s time to replace or upgrade.
Two ways to work with us
Fully managed or co-managed.
Fully managed IT
We become your IT department: users, devices, network, security, backups, vendors and planning. You call one number for anything with a plug.
Co-managed IT
Already have an IT person or team? We add depth — network engineering, security, after-hours coverage and project capacity — without stepping on toes.
Plans
Predictable monthly pricing.
Every plan includes 24/7 network monitoring. Larger plans add more support hours, priority response and managed backups.
from$199/mo
Up to 2 hours of remote support each month, plus intrusion detection.
from$299/mo
Up to 3 hours of remote support with priority response times.
from$599/mo
Up to 4 hours of remote support, managed 3-2-1 backups and a free site visit.
Often paired with
Managed IT works best when the whole site is one system.
Networking & Wi-Fi
Coverage, segmentation and SD-WAN designed alongside your support plan.
Learn more →Video surveillance
Cameras on the same managed network, monitored and patched with everything else.
Learn more →Cybersecurity & backup
Firewalls, intrusion prevention and tested recovery plans.
Learn more →Your next project starts here
Start with a free consultation.
Tell us how your organization works today and what keeps going wrong. We’ll recommend a plan that fits — in plain English, with a real number.
Or email hello@emeraldsecurity.net