Emerald Security LLC — Terms of Use & Service Agreement

1. Payment Terms

1.1 Invoicing — Invoices are issued electronically and sent via email unless otherwise agreed in writing.

1.2 Due Date — Payment is due upon receipt of the invoice or at the time services are rendered, unless otherwise specified by a signed MSA or other written contract. Specific due dates, if different, will be indicated on the invoice.

1.3 Late Payments — Payments not received within 7 calendar days of the invoice date will incur a $20 late fee. After this period, interest will accrue at 1.5% per week on the outstanding balance until paid in full.

1.4 Returned Checks — A $50 fee applies to any returned checks due to insufficient funds.

1.5 Accepted Payment Methods — We accept major credit/debit cards, ACH transfers, Apple Pay, Venmo, CashApp, PayPal, Zelle, cash, and verified local checks.

1.6 Automatic Billing for MSAs — Clients under a Managed Services Agreement must maintain a valid payment method on file. Monthly or annual service fees will be automatically charged according to the terms of the MSA.

2. Return & Refund Policy

2.1 Service‑Based Work — Payments for labor, consulting, or other time‑based services are non‑refundable once the service has been rendered.

2.2 Hardware & Software Sales — Unless otherwise stated, all hardware and software sales are final once delivered to the client or once we take possession of the item on the client’s behalf (including shipments sent to Emerald Security LLC for staging, configuration, or storage prior to installation).

2.3 Defective Products — Defective items may be exchanged for the same item if reported within 14 days of delivery. Manufacturer warranty terms may also apply.

2.4 Non‑Defective Returns — At our discretion, we may accept non‑defective returns within 14 days of delivery, provided the item is in new, unused, and resalable condition in its original packaging.

2.5 Restocking Fee — Approved non‑defective returns are subject to a 20% restocking fee plus shipping costs. Special‑order or custom‑built items are non‑returnable.

2.6 Software Licenses — All software license purchases are non‑refundable once activated or delivered.

3. Managed Services Agreement (MSA) Terms

3.1 Scope of Services — MSA coverage includes the specific services outlined in the signed MSA document. Services outside the defined scope will be billed at the applicable hourly rate.

3.2 Service Hours & SLA — Support is provided during our standard business hours unless otherwise specified. Response times and escalation procedures are as outlined in the MSA.

3.3 Unlimited Support — If included in the MSA, unlimited remote and onsite support applies only to covered maintenance tasks. Project work, upgrades, and new installations are billed separately.

3.4 Term & Termination — Either party may terminate the MSA as outlined in the agreement. Fees paid for the current billing period are non‑refundable.

3.5 Client Responsibilities — The client must provide all necessary access, permissions, and information required for us to perform our services.

4. Service Limitations

4.1 Best Effort Basis — We make every effort to ensure reliable service but cannot guarantee uninterrupted system availability.

4.2 Third‑Party Dependencies — Some services rely on third‑party vendors (e.g., ISPs, cloud providers). We are not liable for outages or failures caused by those parties.

4.3 Data Backups — Unless explicitly covered under a service agreement, the client is responsible for maintaining current backups of all critical data.

5. Liability Disclaimer

5.1 Indirect Damages — We are not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities.

5.2 Maximum Liability — Our total liability for any claim related to our products or services is limited to the amount paid by the client for that specific product or service.

5.3 Security Risks — No cybersecurity solution is 100% effective. We make no guarantees against hacking, data breaches, or unauthorized access.

6. Intellectual Property

6.1 Ownership — All configurations, scripts, and documentation created by Emerald Security LLC remain our property unless otherwise agreed in writing.

6.2 Licensing — Where applicable, we grant the client a non‑exclusive, non‑transferable license to use deliverables solely for internal business purposes.

7. Privacy

We respect your privacy. Please see our Privacy Policy for details on how we collect, use, and protect your information.

8. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict‑of‑law provisions.

9. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our products or services after changes are posted constitutes acceptance of the updated Terms.

10. Contact Information

Acknowledgement

By purchasing products, engaging us for services, or entering into an MSA, you acknowledge that you have read, understood, and agree to these Terms.

Optional Legal Notice: This page is for general information only and is not legal advice. For specific guidance, consult your attorney.